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ISO 9000-2000 Quality Standard
The ISO 9001:2000 Standards are based on eight quality management principles as follows:
- Customer Focus
- Leadership
- Involvement of People
- Process Approach
- System Approach to Management
- Continuous Improvement
- Factual Approach to Decision Making
- Mutually Beneficial Supplier Relationships
The figure given below shows the Process Model, which conceptually presents the Quality Management System requirements.
The model reflects graphically the integration of the four ISO 9001 clauses. As it is a model of the complete quality system processes, it is capable of demonstrating the vertical and horizontal Process integration in a closed loop manner.
The following major clauses comprise the ISO 9001: 2000 Standard with sub-clauses given along with the major clauses.
1. Management Responsibility:
The Sub-clauses involved under 'Management Responsibility' are as follows:
- Management Commitment
- Customer Focus
- Quality Policy
- Planning
- Administration
- Management Review
2. Resource Management:
The Sub-clauses involved under 'Resource Management' are as follows:
- Provision of Resources
- Human Resources
- Facilities
- Work Environment
3. Product Realization:
The Sub-clauses involved under 'Product Realization' are as follows:
- Planning of Realization Process
- Customer-Related Processes
- Design
- Development
- Purchasing
- Production & Service Operations
- Control of Measuring & Monitoring Devices
4. Measurement, Analysis & Improvement:
The Sub-clauses involved under 'Measurement, Analysis & Improvement' are as follows:
- Planning
- Measuring & Monitoring
- Control of Non-Conformity
- Analysis of Data
- Continuous Improvement
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